FAQs

Find answers to common questions.

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What to expect for your appointment?
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Learn how to be best prepared for your shoot to get the most out of your content.

New Array Packages!
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Discover Array's new media packages—tailored by property value, bundled for savings, and designed to simplify booking and elevate your listings.

How does weather affect my content?
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Weather minimally affects photos as edits can enhance brightness and skies. Videos show more impact, with cloudy exteriors appearing darker. Reshoots are optional.

How does media relicensing work?
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Creators retain content ownership. Your shoot price includes a license for your use only. Others must contact us for permission to use it elsewhere.

Virtual Staging | How Does the Process Work?
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Let’s walk through our simple virtual staging process to ensure you get the best results for your client—from photo selection to final delivery in 24 hours!

Luxury Editing Options
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Choose from our luxury editing styles for photos and videos. Opt for "classic" or "stylized" photos and "smooth/elegant" or "upbeat/dynamic" video edits.

What do I do when my payment fails?
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Please follow these steps when your payment via stripe fails

What to do about copyright claims on your video?
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A copyright claim means your video stays visible, but you won’t earn ad revenue. To remove it, link your own Musicbed account, though it can be costly.

What is the Difference Between "Standard" and "Luxury" Styles?
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Array's luxury services offer advanced editing, cinematic videos, twilight photos, and custom reels, while standard services focus on high-quality basics.

What is the "Gulf Replacement" Add-On?
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We can replace the Gulf with a sunny-day look for better photos in poor weather. This time-consuming edit is an add-on service—let us know if you're interested.

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