Operations Coordinator Application

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Details

Array Operations Coordinator

Full Time

In office

Company Information

Array is a real estate media company located at the beach on beautiful Highway 30A. We’re passionate about serving customers well, creating high-quality media that helps them succeed. We are a one-stop shop for realtors and vacation rental companies by providing photos, videos, 3D tours, and more.

From monthly team dinners to everyday collaboration, our culture is energetic and focused on delivering great results for our customers. We’re a small, tight-knit team that works hard, cares deeply about each other, and has fun along the way.

Job Summary

The Operations Coordinator (OC) at Array is a vital role ensuring the customer experience runs smoothly from inquiry to final deliverable. This position is the central link between customers, production team, and internal operations, providing smooth handoffs and reliable follow-through across projects.

Key responsibilities include managing the daily shoot schedule, handling customer communication across platforms, and clearly relaying notes and requests to the right departments. The OC also resolves small issues and ensures all checklists, to-dos, and projects are completed on time using our project management board.

Success in this role requires attention to detail, excellent communication skills, and the ability to stay organized in a fast-paced environment. The role also offers potential growth into operations leadership as Array grows.

5 Main Job Responsibilities

  • Scheduling - Manage the logistics of our production schedule effectively
  • Customer Communication - Promptly and professionally handle all customer needs with genuine care
  • Internal Communication - Clearly and accurately pass on/translate customer notes and requests between all departments
  • Administrative Tasks - Manage office space, run errands, etc..
  • Complete all "Recurring Checklists", "To Do's" and "Projects" on the project management board by their due dates

Day-to-Day Expectations

  • Live out Array's Core Values and seek to encourage them in others
  • Stay extremely kind and patient with team members and customers
  • Become an expert in our services and their benefits
  • Develop thorough understanding of the real estate industry
  • Stay flexible and adaptable, making the most of your time whether it’s busy season or slow season
  • Manage company phone and email inbox, responding promptly and with genuine care
  • Actively participate in daily and weekly meetings
  • Work efficiently by balancing speed and accuracy, even when multi-tasking
  • Ensure accuracy and completeness by double-checking work, anticipating errors, and proactively catching inconsistencies

Qualifications/Experience

  • 2+ years of professional work experience in customer service, operations, or a related field
  • Strong local knowledge of the Emerald Coast region (Destin to Panama City)
  • Excellent communication skills, especially in handling customer emails and phone calls
  • Tech-savvy and quick to learn new software, systems, and tools
  • Self-starter who can work independently while also contributing to team success

Hours of Work

  • Full Time | Monday - Friday | 8:00AM-5:00PM
  • Evenings and weekends when needed
  • This is an in-office role in Santa Rosa Beach, FL
  • There is some flexibility to work remote when needed
  • 20 vacation/sick days (PTO)
  • 10 holidays

Compensation

  • Base Annual Salary (salary range provided during hiring process)
  • Quarterly Profit Sharing: Bonuses are added onto your April, July, Oct, and Jan. paychecks. This amount will be calculated by using the following metrics:
    • 1/3 for how long you have been with the company.
    • 1/3 for personal performance (representing core values & job performance)
    • 1/3 for overall profitability of the company
  • Monthly meal allowance

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Array Culture

Everyone wants to be a part of a winning team, but few are willing to put in the work to contribute what is necessary.
At Array, we are a team of people willing to put in the work.
We work long hours when needed. We leave work mentally exhausted after a demanding day of intense focus and effort. We don’t take the easy path, we take the right path that will sturdy our foundation. The path that leads to simplification and a better product.
We are committed to our mission. Our team fights in the trenches together through challenges and celebrates with joy when we achieve milestones and experience success. Each day we are motivated by knowing we are one step closer to hitting our 10 year target.
Spots on our roster are reserved for top performers only.
Array is a winning team and we are on our way to hitting our 10 year target.

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